Responsible Gaming at lv18a —
Play Smart, Stay in Control
At lv18a, we believe that gaming should always be an enjoyable and entertaining experience. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep gaming fun — and to get help if it ever stops being that way.
Tools We Provide to Keep You Safe
lv18a equips every registered player with a full suite of responsible gaming controls. These features are available directly from your account settings and can be activated at any time — no waiting periods, no friction.
Our Commitment to Responsible Gaming
lv18a is Bangladesh's trusted online gaming platform — and with that trust comes a serious responsibility. We are committed to providing a gaming environment that is not only entertaining and fair, but also safe for every player who chooses to play with us. Responsible gaming is not an afterthought at lv18a; it is built into the foundation of everything we do.
We understand that for the vast majority of our players in Bangladesh — whether they enjoy cricket betting during BPL season, spinning the reels on our slots, or competing at the live casino tables — gaming is a leisure activity, a way to add excitement to their day. Our goal is to make sure it stays that way.
However, we also acknowledge that a small number of people may develop an unhealthy relationship with gambling. Problem gambling can affect individuals and families, regardless of income, background, or experience. lv18a takes this seriously and has invested in a comprehensive suite of tools, policies, and support pathways designed to protect vulnerable players and to give all players the power to manage their gaming responsibly.
Our responsible gaming programme is underpinned by four core principles: prevention (proactive tools that stop problems before they start), detection (monitoring that identifies at-risk behaviour), intervention (reaching out to players who show warning signs), and support (connecting players with the help they need). These principles guide every decision we make in this area.
Age Restriction — 18+ Only
lv18a is an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on lv18a. This is a firm, non-negotiable requirement — not a guideline. We enforce the 18+ age restriction through a combination of declaration at registration, Know Your Customer (KYC) identity verification, and ongoing monitoring.
When you register an account with lv18a, you are required to confirm that you are aged 18 or above. This declaration is legally binding, and providing false information is a serious matter. Upon making your first deposit or upon request at any time, lv18a will ask you to complete our KYC process, which involves submitting a valid government-issued identity document such as your National Identity Card (NID) or passport. Your date of birth is verified against this document.
How We Protect Minors
Beyond verification, lv18a employs the following measures to prevent underage access:
- Age declaration required at the point of account registration.
- KYC verification with NID or passport before funds can be withdrawn.
- Automatic account suspension where a player's age cannot be verified or is found to be under 18.
- Immediate return of any deposits made by a verified minor, with no gaming activity honoured.
- No marketing communications directed at individuals under 18.
Parental Controls
If you share a device with family members who are under the age of 18, we strongly recommend using parental control software to restrict access to online gaming and gambling websites. Third-party tools such as Net Nanny, Qustodio, and similar applications can help prevent minors from accessing lv18a or similar platforms. These tools are separate from lv18a and we do not endorse any specific product, but we encourage their use as an additional layer of protection.
Deposit Limits
One of the most effective responsible gaming tools available to lv18a players is the ability to set a personal deposit limit. A deposit limit places a cap on the total amount you can deposit into your lv18a account within a given time period — helping you to manage your gaming budget and prevent overspending. All deposit limits are calculated and displayed in Bangladeshi Taka (BDT, ৳).
| Limit Type | Period | How to Set | When It Takes Effect | Status |
|---|---|---|---|---|
| Daily Deposit Limit | 24 hours (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
| Weekly Deposit Limit | 7 days (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
| Monthly Deposit Limit | 30 days (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
Key Rules for Deposit Limits
- Decreasing a limit takes effect immediately — we will never delay a reduction that protects you.
- Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This gives you time to reconsider.
- Removing a limit entirely is also subject to the 7-day cooling-off period.
- You can set separate limits for daily, weekly, and monthly periods simultaneously — whichever limit is reached first will apply.
- Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard.
Time-Out Features
Sometimes all you need is a short break. lv18a's time-out feature allows you to temporarily suspend your account for a defined period so you can step away from gaming without permanently closing your account. Time-outs are an important tool for players who feel they are spending too much time gaming or who simply want to take a planned break.
What Happens During a Time-Out?
- You will not be able to log in to your lv18a account or place any bets or wagers.
- All deposits to your account will be blocked during the time-out period.
- Any pending withdrawals at the time the time-out is activated will be processed normally.
- You will not receive any promotional emails or bonus offers during your time-out.
- Your account data, balance, and history will be preserved and accessible once the time-out ends.
- The time-out cannot be shortened or cancelled once activated — it runs for the full period you selected.
Session Time Reminders
In addition to full time-out periods, lv18a offers session time reminders — gentle notifications that alert you when your active gaming session has reached a duration that you have pre-set (e.g., 30 minutes or 1 hour). These reminders appear as on-screen notifications and serve as a prompt to take a break, stretch, and assess whether you want to continue playing. Session reminders do not stop your session — they simply make sure you are aware of how long you have been playing.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on lv18a. If you feel that your gambling has become — or is at risk of becoming — a problem, self-exclusion allows you to completely block yourself from accessing lv18a for a significant period of time. We take self-exclusion requests extremely seriously and act on them without delay.
Self-Exclusion Options
- 6-Month Self-Exclusion: Your account is fully suspended for a minimum of 6 months. You cannot log in, deposit, or wager during this period.
- 1-Year Self-Exclusion: Your account is fully suspended for 12 months. At the end of the period, you must actively contact support to request reinstatement.
- 5-Year Self-Exclusion: Your account is fully suspended for 5 years. Reinstatement requires a formal review and a cooling-off period.
- Permanent Self-Exclusion: Your account is permanently closed. lv18a will never reactivate a permanently self-excluded account under any circumstances.
What Self-Exclusion Covers
- All gaming and betting activity on lv18a, including cricket betting, live casino, slots, jackpots, and all other games.
- All deposit methods — bKash, Nagad, Rocket, Upay, DBBL, Visa, Mastercard, and any future payment methods added to the platform.
- All promotional and marketing communications including bonus emails, SMS notifications, and push notifications.
- Any attempt to register a new account while an existing self-exclusion is active will be identified and the new account closed.
How to Request Self-Exclusion
You can request self-exclusion through any of the following channels:
- In-Account: Log in to your lv18a account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen steps.
- Via Support: Contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered username, the type of exclusion you want, and the duration. We will action your request within 24 hours — usually much sooner.
Recognising Problem Gambling
Most people who play on lv18a do so safely and within their means. However, for some players, gambling can gradually shift from a fun pastime into a compulsive behaviour that causes real harm to their finances, relationships, and mental health. Recognising the warning signs early is one of the most important steps toward getting help.
Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be time to use one of lv18a's responsible gaming tools or to reach out to a professional support service.
Responsible Gaming Principles to Keep in Mind
- Gambling is entertainment, not income. Never rely on gambling as a source of income or to pay bills.
- Only gamble with money you can afford to lose. Set a budget before you start and stick to it.
- Do not chase losses. If you have reached your budget for the day, stop playing — chasing losses almost always makes the situation worse.
- Take regular breaks. Step away from the screen regularly, especially during long gaming sessions.
- Balance gambling with other activities. Make sure gaming is one part of a balanced lifestyle, not the focus of it.
- Never gamble under the influence of alcohol, drugs, or when you are emotionally distressed.
Support & Resources
If you believe that gambling is becoming a problem for you — or for someone you care about — the most important thing you can do is talk to someone. lv18a's support team is available 24 hours a day, 7 days a week, and will handle all responsible gaming enquiries with the utmost sensitivity and confidentiality. You will never be judged for reaching out.
Contact lv18a Support
Our dedicated responsible gaming support team can help you with the following:
- Setting or adjusting deposit, loss, or session time limits on your account.
- Activating a time-out or self-exclusion — including immediate same-session processing.
- Explaining all available responsible gaming tools and how to use them.
- Providing a full account activity statement so you can review your gaming history.
- Directing you to external support organisations and helplines (see below).
- Discussing your situation confidentially and without judgement.
To reach our responsible gaming team, email [email protected] with the subject line "Responsible Gaming Support". We aim to respond to all responsible gaming enquiries within 2 hours during peak hours and within 6 hours at all other times.
If You Are Concerned About Someone Else
Problem gambling does not only affect the person who gambles — it can have a significant impact on family members and loved ones too. If you are worried that someone close to you has a gambling problem, we encourage you to:
- Speak to them calmly and without blame — expressing concern rather than anger tends to be more effective.
- Encourage them to seek professional help and offer to assist them in finding resources.
- Set clear boundaries about money and financial support, since enabling gambling financially can worsen the problem.
- Look after your own mental health — supporting someone with a gambling problem can be stressful, and you deserve support too.
External Support Organisations
While lv18a provides tools and in-platform support, we also strongly encourage players who need help to reach out to professional organisations that specialise in gambling harm. The following are reputable international organisations with English-language resources that are accessible from Bangladesh:
- Gamblers Anonymous (GA): A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling disorder. Resources available at gamblers-anonymous.org (external site — search independently).
- GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. English-language resources available internationally.
- BeGambleAware: Provides information, advice, and support to help people make better decisions about gambling, with free helpline resources.
Common Questions About Responsible Gaming
Quick answers to the questions we hear most often about responsible gaming tools and player safety on lv18a.
Play Responsibly at lv18a
You now know the tools available to keep your gaming safe and enjoyable. Set your limits, take breaks when you need them, and remember that lv18a's support team is always here if you need help. When you are ready, explore everything lv18a has to offer — responsibly.