lv18a Privacy Policy —
Your Data, Protected
At lv18a, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold as a registered player on Bangladesh's trusted gaming platform.
How lv18a Protects Your Privacy
These six principles summarise our approach to data privacy. They do not replace the full policy text below — please read every section carefully for complete details.
About This Privacy Policy
This Privacy Policy ("Policy") describes how lv18a ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the lv18a website at https://lv18a.app and all associated services, games, payment facilities, and features offered thereon.
By registering an account on lv18a, making a deposit, participating in any game, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the lv18a platform.
lv18a reserves the right to update this Policy at any time. When material changes are made, we will notify registered players by email or via an on-platform notification. Your continued use of lv18a following the publication of an updated Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed.
This Policy applies to all players accessing lv18a from Bangladesh and any other jurisdiction. It covers all personal data processed by lv18a in connection with the provision of its services, including data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, customer support interactions, and promotional activities.
Information We Collect
lv18a collects personal data from players through several channels: directly during account registration and KYC verification, automatically through your use of the platform, and occasionally from third-party payment processors and identity verification partners. We collect only the information that is necessary for the purposes described in this Policy.
Information You Provide Directly
When you register an account or interact with lv18a services, you may provide the following personal information:
- Identity Data: Full legal name, date of birth, national identity number (NID), passport number, or other government-issued identifier.
- Contact Data: Email address, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere), and phone number.
- Financial Data: Payment method details (e.g., bKash account number, Nagad account number, Rocket number, Upay details, bank account or card information for DBBL, Visa, or Mastercard). Full card numbers are never stored on lv18a servers — they are processed directly by our payment providers using tokenisation.
- Account Credentials: Username and hashed password (passwords are never stored in plain text).
- Verification Documents: Copies of identity documents (NID, passport) and proof of address submitted during the KYC process.
- Support Communications: The content of messages, emails, or live chat transcripts sent to the lv18a support team.
Information Collected Automatically
When you access and use the lv18a platform, we automatically collect certain technical and behavioural data, including:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, betting history, session duration, click-through paths, and feature interactions.
- Transaction Data: Details of all deposits, withdrawals, bets placed, bonuses claimed, and winnings received.
- Location Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS location data.
- Cookie Data: Information collected via cookies and similar tracking technologies as described in the Cookies section of this Policy.
Information from Third Parties
In certain circumstances, lv18a may receive personal data about you from third-party sources, including:
- Identity verification partners who assist with KYC compliance.
- Payment processors (e.g., bKash, Nagad, Rocket, Upay, DBBL, Visa, Mastercard) who confirm transaction status and account ownership.
- Fraud prevention and anti-money-laundering (AML) screening services.
- Game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share anonymised session data for game performance and fairness auditing.
How We Use Your Data
lv18a uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis for doing so, which may include the performance of a contract with you, compliance with a legal obligation, your consent, or our legitimate interests in operating a safe and reliable gaming platform.
Responsible Gaming
lv18a uses player data — including transaction history, session duration, and betting patterns — to monitor for signs of problem gambling and to support responsible gaming tools such as deposit limits, session reminders, and self-exclusion. This processing is carried out in the legitimate interests of player welfare and responsible platform operation.
Fraud Prevention & Security
We process personal data to detect and prevent fraud, money laundering, identity theft, and other security threats. This includes monitoring for unusual account activity, verifying the legitimacy of financial transactions, and screening accounts against sanctions and watchlists. Accounts found to be associated with fraudulent activity will be suspended and reported to relevant authorities where required by law.
Data Sharing & Disclosure
lv18a does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data only where it is necessary for the operation of the platform or where we are legally required to do so. The categories of third parties with whom we may share your data are described below.
Payment Service Providers
To process deposits and withdrawals, we share relevant financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and international card networks (Visa, Mastercard). These providers are contractually bound to process your data only for the purpose of facilitating your transactions and are prohibited from using it for any other purpose.
Identity Verification & KYC Partners
To fulfil our age verification (18+) and Know Your Customer (KYC) obligations, we may share identity documents and personal details with accredited third-party verification services. These services are engaged solely for compliance purposes and operate under strict data confidentiality agreements.
Game Providers
When you play games on lv18a, your player identifier and session data may be shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) solely for the purpose of operating the game, maintaining game integrity, and resolving disputes. Game providers do not receive your full personal profile.
Legal & Regulatory Authorities
lv18a may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of lv18a, its players, or the public.
Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of assets involving lv18a, personal data held by the platform may be transferred to the relevant successor entity. Players will be notified of any such transfer and the privacy protections applicable to their data.
Data Security
lv18a takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. While no digital platform can guarantee absolute security, we continuously review and update our security practices to reflect current industry standards.
Technical Security Measures
- 256-Bit SSL/TLS Encryption: All data in transit between your device and lv18a servers is encrypted using industry-standard Secure Sockets Layer (SSL) technology.
- Password Hashing: Player passwords are hashed using a robust cryptographic algorithm before being stored. Plain-text passwords are never stored on lv18a servers.
- Tokenised Payment Processing: Full payment card numbers and mobile banking credentials are never stored on lv18a servers. All payment data is tokenised and processed directly by our certified payment partners.
- Access Controls: Access to personal data within lv18a's internal systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data as part of their role are not granted it.
- Intrusion Detection: lv18a employs real-time intrusion detection and monitoring systems to identify and respond to security threats promptly.
- Regular Security Audits: The lv18a platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities.
What You Can Do
Account security is a shared responsibility. As a player, you can strengthen the security of your lv18a account by:
- Using a strong, unique password that is not shared with any other service.
- Enabling two-factor authentication (2FA) on your account where available.
- Never sharing your account credentials with any other person.
- Logging out of your account when using a shared or public device.
- Notifying lv18a support immediately at [email protected] if you suspect any unauthorised access to your account.
Data Breach Response
In the unlikely event of a data breach that poses a risk to your rights and freedoms, lv18a will notify affected players without undue delay. We will provide clear information about the nature of the breach, the categories of data affected, and the steps we are taking to address it. Where required by law, we will also notify the relevant regulatory authorities.
Data Retention
lv18a retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The table below sets out the general retention periods that apply to different categories of personal data held by lv18a.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal/AML compliance obligations |
| KYC & Verification Documents | Duration of account + 5 years after closure | Regulatory requirement |
| Transaction & Financial Records | 7 years from transaction date | Financial record-keeping obligations |
| Game & Betting History | 5 years from date of activity | Dispute resolution, responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Preferences | Until consent withdrawn or account closed | Consent |
| Session & Usage Logs | 13 months from collection | Security monitoring, analytics |
| Cookie Data | As specified in Cookies section | Platform functionality |
Account Closure and Data Deletion
When you request the closure of your lv18a account, we will begin the process of removing your personal data from our active systems. However, certain categories of data — particularly those related to financial transactions and identity verification — must be retained for the periods specified above in order to comply with legal and regulatory obligations. Data retained for compliance purposes will be securely stored with access strictly limited to authorised personnel.
Data That Cannot Be Deleted
Please be aware that certain personal data cannot be deleted upon request due to mandatory legal retention requirements. Specifically, records of deposits, withdrawals, and identity verification documents may be required to be retained by applicable anti-money-laundering and financial regulations for a period of up to 7 years. We will always inform you of any such limitations when processing a data deletion request.
Your Rights
As a player on the lv18a platform, you have a number of rights in relation to your personal data. We are committed to honouring these rights and will respond to all valid requests within a reasonable timeframe. To exercise any of the rights described below, please contact our support team at [email protected].
How to Submit a Data Rights Request
To exercise any of the rights described above, please send a request to [email protected] with the subject line "Data Rights Request" and the following information:
- Your full name and registered username on lv18a.
- Your registered email address.
- A description of the right you wish to exercise and, where relevant, the specific data concerned.
- A copy of a valid government-issued identity document to verify your identity.
lv18a will acknowledge your request within 5 business days and aim to fulfil it within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it. All responses will be provided free of charge unless your request is manifestly unfounded or excessive.
Contact & DPO
If you have any questions, concerns, or complaints about this Privacy Policy or about the way lv18a handles your personal data, please do not hesitate to contact us. Our support team is available 24/7 in English and will treat all privacy-related enquiries with priority and full confidentiality.
General Support
For general account queries, payment issues, game questions, and responsible gaming support, please contact:
Privacy & Data Protection Enquiries
For enquiries specifically relating to your data rights, this Privacy Policy, data breach reporting, or any other data protection matter, please contact our data protection team using the same email address — [email protected] — with the subject line "Privacy Enquiry" so that your message is routed to the appropriate team member promptly.
Complaints
If you are not satisfied with the way lv18a has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to address your concern directly before you escalate to a regulatory authority.
Policy Updates
lv18a reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. All updates will be published on this page with a revised effective date. For material changes, we will notify registered players by email or via an in-platform notification at least 14 days before the changes take effect. Your continued use of lv18a after that date constitutes your acceptance of the updated Policy.
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You have read the lv18a Privacy Policy. Your data is protected, your rights are respected, and your experience is safe. Explore Bangladesh's trusted gaming platform — cricket betting, live casino, slots, and jackpots are waiting for you.